Privacy Policy

Privacy Policy

Last updated: September 2026

At T-Gallery Concept Store, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use and protect personal information when you visit tgallery.gr, contact us or make a purchase through our online store.

1. Data Controller

The data controller responsible for the processing of your personal data is:

Trading Name: T-Gallery Concept Store
Legal Name: Georgios Filippidis
Address: Vasiliki, Lefkada 310 82, Greece
VAT Number: EL033647740
G.E.MI. Number: 8208601000
Email: info@tgallery.gr
Tel.: +30 694 538 1718

For any question regarding this Privacy Policy or your personal data, you may contact us using the details above.

2. Personal Data We Collect

Depending on how you use our website and services, we may collect information including:

  • Name and surname
  • Billing and shipping address
  • Email address
  • Telephone number
  • Order and transaction information
  • Products purchased
  • Account information, if you create an account
  • Information you provide when contacting us through our contact form or by email
  • Technical information necessary for the operation, security and functionality of the website, such as IP address, browser and device information

We collect only the information reasonably necessary to provide our services, process orders, communicate with customers and operate our online store.

3. How We Use Your Personal Data

We may process your personal data in order to:

  • Process and fulfil your orders
  • Arrange payment, shipping, delivery, returns and refunds
  • Communicate with you regarding your order
  • Respond to questions and requests submitted through our contact form or email
  • Create and manage your customer account, where applicable
  • Prevent fraud and maintain the security of our website and transactions
  • Comply with accounting, tax and other legal obligations
  • Establish, exercise or defend legal claims where necessary

We do not sell your personal data.

4. Legal Basis for Processing

Depending on the circumstances, we process personal data on one or more of the following legal bases:

Performance of a contract: where processing is necessary to process and fulfil an order or provide a service you have requested.

Legal obligation: where we are required to retain or process information in order to comply with tax, accounting or other applicable legal requirements.

Legitimate interests: where necessary for the secure and effective operation of our business and website, fraud prevention, customer service or the protection of our legal rights, provided that such interests do not override your fundamental rights and freedoms.

Consent: where applicable and where consent is required by law.

5. Payments

Online payments are processed through third-party payment service providers, including myPOS, where applicable.

When you choose an electronic payment method, certain information necessary to process the transaction is transmitted securely to the relevant payment provider.

T-Gallery does not store your complete payment card details.

Payment providers process personal data according to their own privacy policies and applicable legal and regulatory obligations.

6. WooCommerce & Online Orders

Our online store operates using WooCommerce.

When you place an order, information necessary to process and manage the purchase is stored within our website’s e-commerce system. This may include your name, billing and shipping details, contact information, products ordered, order value, payment status and information relating to delivery or returns.

This information is used for order fulfilment, customer service, accounting, fraud prevention and compliance with our legal obligations.

7. Contact Forms

When you contact us through a form on our website, we process the information you voluntarily provide, such as your name, email address, order number, subject and message.

Our contact forms are currently provided using Fluent Forms.

The information submitted is used to respond to your enquiry and provide customer support. Depending on the nature of your request, correspondence may be retained where necessary for customer service, contractual or legal purposes.

8. Newsletter & Marketing Communications

If you choose to subscribe to the T-Gallery newsletter, we may collect your email address and, if you choose to provide it, your name.

We use this information to send you occasional emails about T-Gallery, including new arrivals, selected collections, news and promotional or end-of-season offers.

Where you voluntarily subscribe to our newsletter, we process this information on the basis of your consent. In certain circumstances, we may also send marketing communications to existing customers where this is permitted by applicable law.

You may withdraw your consent or opt out of marketing communications at any time by using the unsubscribe link included in our marketing emails.

Our newsletter subscriptions and email communications are managed using AcyMailing, which operates through our WordPress website. Relevant technical service providers, including our website hosting provider, may process information where necessary for the operation and delivery of these communications.

We retain your newsletter subscription information for as long as you remain subscribed or until you withdraw your consent, subject to any limited retention that may be necessary to maintain a record of your unsubscribe request or demonstrate compliance with applicable legal obligations.

We do not sell or share newsletter subscriber information with third parties for their own marketing purposes.

9. Shipping & Service Providers

Where necessary to fulfil an order or provide our services, we may share relevant personal information with third parties that provide services on our behalf, such as:

  • Courier and delivery companies
  • Payment service providers
  • Website hosting and technical service providers
  • Accounting, tax or professional advisers where necessary
  • Public authorities where disclosure is required by law

Only the information reasonably necessary for the relevant service is shared.

Our service providers may process personal data according to their own legal obligations and privacy policies.

10. Cookies

Our website uses cookies and similar technologies that are necessary for the operation and functionality of the online store.

These may include cookies required to:

  • Maintain your shopping cart
  • Remember information necessary during checkout
  • Maintain login sessions where customer accounts are used
  • Support website security
  • Remember essential website or language preferences

At present, T-Gallery does not intentionally use Google Analytics, Meta/Facebook Pixel or similar advertising tracking technologies.

If non-essential analytics, advertising or other tracking technologies are introduced in the future, this Privacy Policy and our cookie practices will be updated as necessary and appropriate consent mechanisms will be implemented where required.

11. How Long We Keep Personal Data

We retain personal data only for as long as necessary for the purposes for which it was collected and for any additional period required by applicable tax, accounting, consumer protection or other legal obligations.

Order and transaction records may therefore be retained for the period required by applicable legislation.

Contact enquiries are retained only for as long as reasonably necessary to respond to and manage the relevant communication, unless longer retention is required for contractual, legal or dispute-resolution purposes.

Newsletter subscription information is retained while you remain subscribed, subject to any limited retention necessary after unsubscribing to record your preference and ensure that you do not receive further marketing communications.

12. Data Security

We take appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can guarantee absolute security.

13. Your Rights

Subject to the conditions provided by applicable data protection law, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete personal data
  • Request deletion of your personal data
  • Request restriction of processing
  • Object to certain processing
  • Request data portability where applicable
  • Withdraw consent at any time where processing is based on consent

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to object at any time to the use of your personal data for direct marketing purposes.

To exercise your rights, please contact us at info@tgallery.gr.

We may need to verify your identity before fulfilling a request.

14. Right to Lodge a Complaint

If you believe that your personal data has been processed in violation of applicable data protection law, you have the right to lodge a complaint with the competent supervisory authority.

In Greece, the competent authority is the Hellenic Data Protection Authority (HDPA).

You may also contact us first at info@tgallery.gr so that we can review and address your concern.

15. Third-Party Links

Our website may contain links to third-party websites or services.

T-Gallery is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any external service you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to our website, services, processing activities or applicable legal requirements.

The current version will always be available on this page and the “Last updated” date will be revised accordingly.

17. Contact

For questions regarding this Privacy Policy or the processing of your personal data, please contact:

T-Gallery Concept Store
Vasiliki, Lefkada 310 82, Greece
Email: info@tgallery.gr
Tel.: +30 694 538 1718